1. Service Description

ViveOnix Web Systems specializes in developing advanced AI-powered marketing systems and providing comprehensive website design and automation services tailored to help small businesses grow. Our platform offers innovative tools and solutions to streamline workflows, enhance online presence, and boost customer engagement.

2. User Obligations

As a user of our platform, you agree to:

Refrain from illegal or harmful activities. Comply with all applicable laws and regulations. Not disrupt the platform's functioning. Avoid unauthorized access attempts. Respect other users' experience.

3. Intellectual Property Rights

The content and services provided on our platform, including website designs and automation tools, are owned by ViveOnix Web System. You are not permitted to use, modify, distribute, or reproduce any materials without our written consent. By using our platform, you grant ViveOnix Web Systems a worldwide license to use any content you submit.

4. Liability and Indemnification

ViveOnix Web Systems is not liable for any losses or damages arising from your use of the platform. You agree to indemnify and hold ViveOnix Web Systems harmless against any third-party claims related to your use of the platform or violations of this Policy.

5. Privacy Practices

Your use of the platform is subject to our Privacy Policy, which governs the collection, use, and protection of your personal data. We are committed to maintaining the privacy and security of your information in compliance with applicable laws.

6. Payment Terms

For all website and automation services:

Growth System: A 30-day free trial is included with any website package. If you do not cancel in writing within the trial period, you will be automatically charged the applicable monthly fee.

Custom-Built Websites: An upfront payment via website checkout, or 50% upfront and 50% on completion, is required. Cancellation policies apply as per our service agreement.

Website in a Day & Impact Landing Page Packages: A deposit is required if purchased through the website, or 50% upfront if handled offline, with the balance due upon completion.

7. Service Continuation and Termination

Automatic Continuation: The Growth System service continues on a month-to-month basis unless cancelled in writing.

Cancellation: To terminate your website services, a 30-day written notice is required. ViveOnix Web Systems is not responsible for migrating websites to other platforms, but migration assistance for custom websites is available for a fee.

8. Termination

ViveOnix Web Systems reserves the right to terminate or suspend your access to the platform for any policy violations or other reasons. Upon termination, your account, including access to the Growth System and any associated data, will be disabled. If you have a website hosted through ViveOnix, hosting and service access will also cease following the termination period.

9. GDPR and Data Retention Policy

Purpose: This policy outlines ViveOnix's GDPR-compliant data retention practices.

Scope: Applies to all ViveOnix departments and individuals in data retention roles, covering all data types and operational regions.

Data Retention Principles: Lawful Retention: Data is retained only with a lawful basis.

Minimization: Only necessary data is retained.

Accuracy: Efforts are made to keep data current.

Retention Periods: Data is kept only as needed for its collection purpose, legal obligations, and business requirements.

Data Disposal: Expired data is securely disposed of, in line with legal standards.

Data Subject Rights: ViveOnix respects GDPR rights, including data access, correction, and deletion.

Data Security Measures: Appropriate security measures protect data, with regular monitoring and updates.

Compliance and Governance: ViveOnix monitors policy compliance, assigns data management roles, and conducts regular audits.

10. Dispute Resolution

Any disputes related to this Policy or platform use will be resolved through arbitration per ViveOnix Web Systems chosen arbitration board rules.

11. Policy Changes

ViveOnix Web Systems may modify this Policy without notice. Continued platform use after changes indicates your agreement to the revised terms.

12. Governing Law

This Agreement is governed by the laws of New South Wales, Australia, and is subject to the exclusive jurisdiction of Australian courts.

For further information or inquiries, please contact: [email protected]